FAQ's
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, and Shop Pay.
What currency do you use?
All prices are listed in UAE Dirham (AED).
How long does delivery take?
- Processing time: 1–2 business days
- Delivery time: 1–3 business days (UAE)
- Total delivery: 2–5 business days
Do you offer free shipping?
Yes. Free shipping and returns: On all orders over 500 AED
Can I track my order?
Yes. Tracking details will be sent by email after your order is shipped.
Can I cancel my order?
You can cancel only before the order is processed or shipped. Contact us immediately.
Do you accept returns?
Yes. Returns are accepted within 14 days if items are unused, unopened, and in original packaging.
When will I get my refund?
Refunds are processed within 5 business days after approval.
Do you offer exchanges?
Yes, only for damaged or defective items.
What if I enter the wrong address?
We are not responsible for incorrect addresses. Please contact us immediately if you make a mistake.
How can I contact you?
Email: info@123derma.com
Phone: +971 52 628 3421