Refund policy

At 123Derma, we are committed to ensuring you are fully satisfied with your purchase.
Our Return and Refund Policy is designed to be simple, transparent, and hassle-free.

Returns

Eligibility for Returns

To qualify for a return:

  • Items must be returned within 14 days of the delivery date
  • Products must be unused, unopened, and in original packaging
  • All tags and seals must remain intact

Certain items may not be eligible for return, including:

  • Perishable goods
  • Custom or personalized products
  • Final sale or clearance items

Please check individual product descriptions for specific return eligibility.

How to Initiate a Return

To start a return:

  • Contact our support team at
    📧 Info@123derma.com
    📞 +971 52 628 3421
  • Provide your order number and reason for return

Once approved, you will receive a Return Authorization Number (RAN) and return instructions.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is damaged or defective
  • We recommend using a trackable shipping service
  • We are not responsible for lost return packages

Refunds

Refund Processing

  • Approved refunds are processed within 5 business days (Monday–Friday)
  • Refunds are issued to the original payment method
  • Bank or payment delays may apply depending on your provider

Non-Refundable Items

  • Shipping fees
  • Gift cards
  • Final sale or clearance items

Partial Refunds

Partial refunds may be issued if:

  • Item is not in original condition
  • Item is damaged or missing parts (not due to our error)

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your bank or payment provider (processing may take time)
  3. If still not received, contact us at:
    📧 Info@123derma.com
    📞 +971 52 628 3421

Exchanges

We only replace items if they are defective or damaged.

To request an exchange, contact us at:
Info@123derma.com
 +971 52 628 3421

Contact Information

Trade name: 123 Derma LLC

Trade License No: 2433798.01

Phone: +971 52 628 3421

Email: Info@123derma.com

Address: 2 48 Street, Sharjah, United Arab Emirates